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Frequently Asked Questions |
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Q. Are you registered with the
Department of Motor Vehicles or the Public Utilities Commission? |
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A. Yes, this is required. Also
Advance access VIP is registered with State of California’s
Public Utilities Commission TCP 22795-P |
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Q. Are you insured? |
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A. Advance access VIP is insured and
bonded up to one million dollars in liability. |
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Q. How do I setup a corporate
account? |
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A. You can create a corporate
account by calling us directly at (415) 233-5331, via
email
or by filling out this form |
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Q. How do I setup a reservation? |
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A. Reservations can be made by
calling us at (415) 233-5331 or by simply clicking
here |
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Q. When does the hourly rate
start? |
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A. Unlike other companies who start
the clock when the limo leaves the base, our hourly rates begin
when the car arrives at your doorstep. It ends at your final
destination. |
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Q. What is your cancellation
policy? |
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A. Once we reserve the vehicle for
your exclusive use, we cannot market that vehicle to anyone
else, thus we do not offer refunds for 50% of total charges. 24
Hrs. cancellation notice is required on services greater than
$200.00, and at least 4hr notice on all other services. |
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Q. How are your chauffeurs
dressed? |
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A. Our chauffeurs are professionally
attired, dressed in dark suits or coat and tie. |
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Q. Do you have a minimum number
of hours? |
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A. Yes, our minimum is 3 hours for
standard hire. One way transfers are available. Airport runs are
prices at a flat rate except for International ARRIVALS which
are 2 hours Minimum. |
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Q. Can we book your vehicles for
less than 3 hours? |
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A. For special rates and quotes,
please call us at (415) 233-5331 or email
us. |
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Q. What are other terms and
conditions? |
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A. In case of traffic conjunction
and if a vehicle breakdown occurs or the vehicle is tardy, the
client will be compensated by making up the time at the end of
the charter or reimbursing the client solely for the actual time
the vehicle is inoperable or tardy. Advance Access also reserves
the right to substitute one vehicle for another provided it is
the same or equal size/fare value. |
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